Frequently Asked Questions

1. What is FINOVAX?

FINOVAX is a professional education and skill-development platform designed to provide structured learning, mentorship, and community-based growth opportunities. It also offers eligible participants access to Program Benefits and Reward Points as per platform guidelines.


2. How do I get started with FINOVAX?

Simply create your account, complete the required KYC verification, pay the applicable Document Verification Fee, and complete your Program Enrolment Fee to activate your account.


3. What is the Program Enrolment Fee?

The Program Enrolment Fee is a fee that provides access to FINOVAX training programs and platform services.


4. What is the Document Verification Fee?

The Document Verification Fee is a one-time administrative fee collected to complete document verification, account activation, compliance checks, and onboarding requirements.


5. What is Access Credit?

Access Credit is the balance available in your FINOVAX Credits that can be used for eligible platform activities, including payment of the Program Enrolment Fee and other applicable platform services.


6. Can I redeem my Program Enrolment Fee?

Yes. The Program Enrolment Fee can be redeemed after the successful completion of one (1) year from the respective enrolment date, subject to FINOVAX's Terms & Conditions. Until the completion of one year, the Program Enrolment Fee remains non-redeemable.


7. What are Program Benefits?

Program Benefits represent the eligible monthly benefits distributed to participants based on platform rules, activity, and compliance. These benefits are not guaranteed and may vary.


8. What are Level Benefits?

Level Benefits represent the eligible monthly benefits distributed to participants based on their achieved user level, qualifying team structure across different levels, their own monthly Program Benefits, platform rules, activity, and compliance. These benefits are not guaranteed and may vary.


9. How do I redeem my Reward Points?

Eligible Reward Points can be redeemed by submitting the required invoice details and supporting documents through the Reward Point Redemption section. Requests are processed according to platform guidelines.


10. How do I redeem my Monthly Benefits?

Monthly Benefits and Level Benefits can be redeemed once every 30 days, subject to eligibility criteria and applicable platform policies.


11. Is KYC mandatory?

Yes. KYC verification is mandatory to ensure regulatory compliance, account security, and access to all FINOVAX services.


12. Does FINOVAX guarantee income or returns?

No. FINOVAX is a professional education and training platform. Any illustrations, examples of Program Benefits, Level Benefits, Reward Points, or potential earnings are provided for educational and illustrative purposes only. They do not constitute guaranteed income, returns, or financial advice. Actual benefits depend on individual participation, eligibility, compliance with platform policies, and other applicable conditions.